Business Interpersonal Communication Skills

Description: It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to infl...
Target audience: Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers, or clients. Also anyone who has a responsibility ...
Estimated Duration: 3.0 hours
Lesson Objectives: Lesson Overview
• identify the benefits of improving the effectiveness of interpersonal communication.
Initiating the Communication Cycle
• sequence the stages of the communicat...

Description: Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenl...
Target audience: Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers or clients. Also anyone who has responsibility for...
Estimated Duration: 3.0 hours
Lesson Objectives: Lesson Overview
• recognize the importance of a good speaking voice as a communication tool.
Your V.O.I.C.E--a Vital Tool
• identify how various characteristics of the speaking ...

Description: Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people ...
Target audience: Those people in roles which depend on the ability to influence colleagues, senior managers, or clients. Also, anyone who has responsibility for managing, supervising, or leading staff.
Estimated Duration: 3.0 hours
Lesson Objectives: Lesson Overview
• identify the benefits of using assertive communication in the workplace.
The Principles of Assertiveness
• determine which communication mode or modes are bein...

Description: For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for be...
Target audience: Those within an organization whose roles require them to achieve results by being able to influence colleagues, senior managers, or clients; in addition, anyone who has responsibility for managing, su...
Estimated Duration: 3.5 hours
Lesson Objectives: Lesson Overview
• identify the benefits of being able to gain the cooperation of colleagues and co-workers.
Asking for Cooperation
• apply the rules for asking, within a given s...

Description: In acest curs veti invata care sunt cerintele la nivel de lider, cum sa faceti dovada potrivirii cu rolul dumneavoastra si cum sa comunicati cu cei pe care ii conduceti.
Leadership-ul nu este ace...
Target audience: Celor din interiorul unei organizatii ale caror roluri presupun atingerea unor rezultate prin influentarea celorlalti, dar si oricui are responsabilitatea managementului, supervizarii sau conducerii u...
Estimated Duration: 3.5 ore
Lesson Objectives: Rezumat
- intelegerea beneficiilor stabilirii credibilitatii ca lider in fata membrilor echipei
Transmiterea abilitatilor de lider
- transmiterea eficienta a abilitatilor si calitatilor...

Description: Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need...
Target audience: Those within the organization whose roles require them to achieve results by being able to influence other people such as colleagues, senior managers or clients. Also, anyone who has responsibility fo...
Estimated Duration: 3.0 hours
Lesson Objectives: Lesson Overview
• recognize the benefits of understanding interpersonal conflict.
Keeping Conflict Constructive
• use the appropriate communication skills to sustain constructiv...

Description: Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential pe...
Target audience: Anyone whose career or results would benefit from forming valuable business connections with influential people within and outside an organization
Estimated Duration: 3.0 hours
Lesson Objectives: Lesson Overview
• recognize the value of social skills in the workplace.
Overcome Shyness and Expand Your Comfort Zone
• use appropriate strategies to overcome shyness and netwo...

Description: Effective communication is a critical skill in today's business environment. People are expected to communicate with colleagues, customers, and management. To do this, employees need to understand the...
Target audience: Anyone who wants to improve their interpersonal communication skills. The simulation would be helpful for those who work closely with colleagues, senior managers, or clients.
Estimated Duration: 0.5 hours
Lesson Objectives: Business Interpersonal Communication Skills Simulation
• using effective communication strategies during a project meeting.
• handling customer complaints effectively using the PLEAS...

Description: Interpersonal communication is an essential skill for the modern worker. Rarely does an employee work in complete isolation. People interact with customers, peers, teams, managers, and executives. Lea...
Target audience: Anyone who wants to improve their interpersonal communication skills. The simulation would be helpful for those who work closely with colleagues and senior management.
Estimated Duration: 0.5 hours
Lesson Objectives: Team Interpersonal Communication Skills Simulation
• working with your team to create S.M.A.R.T. objectives and set goals.
• practicing principles and methods to gain your team's com...